I want 20 minutes of my life back

It’s my first day of being a parking attendant and already someone has become angry.  This man was upset because he got charged $32 for staying 3 hours and 40 minutes and  he only wanted to be charged for $28 because it took him 20 minutes to get to the exit apparently and we charge every 20 minutes.  The man’s face turned red with frustration as he told us that it was our fault that he got charged extra money for being so slow.  My co-worker and I looked at each other and we decided to refund the $5… very slowly (it is a long process anyway).  On the bright side, I got to learn how to refund cash! Halfway through the transaction the man realized how stupid he was and he calmed down and apologized.  Things moved a bit faster afterwards.

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